Publications IPH Magazine IPH Magazine 13th: Annals Giving Back Over the Organizational Climate - Talent Retention Strategies
- Editorial - 13th
- HEALTH MANAGEMENT: Efficiency, Innovation and Sustainability
- Health Management Focused on Efficiency, Innovation and Sustainability!
- CONGRESS FOR COST AND FINANCIAL MANAGEMENT
- Hospitals, networks and sustainability
- Cost Reduction through Process Review
- Integrating Business Management to the Assistance Management
- International experience on the compensation models
- The Future of Hospital System - The Sustainability Challenge of Small Hospitals
- Advances in Patient Safety: Indicators and Impact on Cost Assistance
- Prospects for Public Private Partnerships and the Partnership Arrangements with Health Social - Critical Analysis of the PPP Brazilian Experiences in Health
- ENGINEERING, ARCHITECTURE AND LOGISTICS CONGRESS
- Hospital Logistics: Intelligence at Service for the Health Manager
- PEOPLE MANAGEMENT AND LEADERSHIP CONGRESS
- Illusionist Performance: Transformation and Innovation in Tough Times
- Implementation Careers & Salaries: New Paradigms and Opportunities
- The Art of Leading Generations X, Y and Z - How to retain talent?
- Giving Back Over the Organizational Climate - Talent Retention Strategies
- Creative Practices to Innovate in HR
- HEALTH MANAGMENT CONGRESS
- Efficiency
- Efficiency (2)
- The Process of Change in Bolivia "Hospital Arco Iris" from Solid Hospital to Liquid Hospital
- PATIENT'S QUALITY AND SAFETY CONGRESS
- Impact of External Assessment in Brazil
- Impact of External Assessment in Brazil (2)
- Quality and impact of patient safety in the hospital financial result - Santa Casa de Misericordia de Maceió
- Quality and Safety Integration on Education Process
- Management
- The Apthapi as Innovation Strategy in the Humanization of Healthcare Hospitality
- The experience of the State Hospital Sumaré / Unicamp in management by care
- HOSPITAL HOTEL CONGRESS
- Hospitality in Patient Perspective
- Hospitality at the Service of Humanization
- Hospitality and Humanization
- Hospitals Infrastructure Trends aimed at Physical and Mental Comfort for Patients and Families
- The Multidisciplinary Integration of Beds Management as a Way to Seek Effectiveness
- Spirituality in Hospitals Focusing on Healthcare Hospitality
Giving Back Over the Organizational Climate - Talent Retention Strategies
Gideon Oliveira Basilio e Eliane Basilio
Organizational climate are the aspects of the business environment that an institution has, being influenced by internal and external environment. The Climate, when diagnosed, reveals the degree of satisfaction of employees from a number of aspects perceived by them.
The research analysis derive from what was supplied by their expectations and their culture. This diagnosis is important, since it identifies which optimize practices or compromise the bottom line.
The Adventist Hospital Manaus (HAM) is certified by the National Hospital Accreditation Organization (ONA) on two levels: ONA I and II; member of the National Private Hospitals Agency (ANAHP). It is a charitable institution maintained on the ideals of the Seventh-day Adventist Church, which explains the understanding of "the love of God and neighbor, and the patient as the center of attention ..." as the description of its institutional values.
Thus, it is essential that the organizational climate is in accordance with the principles adopted by the sponsor. Thus, the Organizational Climate Diagnosis is considered as the technical, formal and scientific method that should guide the practices to be developed by HAM.
Therefore, with the support of an external consultant, a qualitative and quantitative research was carried out by sampling, considering two hierarchical levels: leaders and followers.
When qualitative, in interview and dynamic, it was considered the verbal sample exposure. When quantitative, we used a research tool in the form of an electronic questionnaire, answered by Likert scale, filled confidentially.
The research was based on analyzing various topics from four major groups, in which each represents a dimension of influence in the workplace, namely: Culture and Management (institutional policies, organization, customer focus, quality culture) leadership (leadership style, recognition, communication and feedback and autonomy & development), People Management (remuneration, improvement and enhancement & reward) and Desktop (working conditions, interpersonal relationships and job content & sense of accomplishment).
With the diagnosis made, HAM Administration decided to develop the program HAMARH (Adventist Hospital Manaus Evaluate, Acknowledge and Humanize) to meet the main needs of employees from strategic policies that values the result obtained in Organizational Climate.
Through this program it was possible to identify the needs of employees and offer incentives and benefits, with these actions the average 2014 turnover rate was 2.75% to 1.94% in 2015, a reduction of 30%.
The HAMARH program has contributed significantly to the retention of talent, thus establishing the HAM essential practices to transform the institution in one of the best companies to work for.
Gideon Oliveira Basilio.
Manager and Pastor.
Acts as Manager for the Adventist Church of the 7th Day institutions for twenty-seven years, the last six as CEO of the Adventist Hospital in Manaus.
Eliane Selma Magalhães Basilio
Graduated in Psychology
She took over the management of people at the Adventist Hospital in Manaus 6 years ago.
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